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Refund & cancellation policy

This refund and cancellation policy covers SIR Mitra's service fees in India. You get a full refund if you cancel before we start work, 50% after we have reviewed your documents, and no refund once an application has been prepared. Approved refunds reach the original payment method in 5–7 working days.

Last updated: 15 October 2026

हिंदी सारांश: यदि हमने आपके केस पर काम शुरू नहीं किया है तो पूरा रिफ़ंड। काम शुरू होने के बाद रद्द करने पर आंशिक रिफ़ंड हो सकता है। सरकारी शुल्क और प्राधिकारी के निर्णय पर आधारित रिफ़ंड हमारे नियंत्रण में नहीं है। रिफ़ंड 5–7 कार्य-दिवसों में मूल भुगतान माध्यम पर। एक बुकिंग में एक व्यक्ति और भुगतान से पहले दी गई जानकारी ही शामिल है; भुगतान के बाद जानकारी नहीं बदली जा सकती, दूसरी या बदली हुई जानकारी के लिए नई बुकिंग करनी होगी।

1. Before work starts

If you cancel before we have started work on your case, you get a full refund of our service fee.

2. After work starts

If you cancel after we have reviewed your documents but before an application is prepared, we refund 50% of our service fee. Once an application has been prepared or submitted, the fee is not refundable.

3. If we can't help

If we find that we cannot help with your case, we refund our full service fee.

4. Not refundable

  • Government or third-party fees, which are paid directly to the authority or provider.
  • A booking whose details were wrong or are to be changed after payment: details cannot be changed after payment, and different details need a new booking.
  • Refunds based on an authority's decision (for example, a claim being rejected), as this is outside our control.

5. How to request

Email us from the Contact page with your booking name and mobile number. Approved refunds are made to the original payment method within 5–7 working days.