ریفنڈ اور منسوخی کی پالیسی

1. Before work starts

If you cancel before we have started work on your case, you get a full refund of our service fee.

2. After work starts

If you cancel after we have reviewed your documents but before an application is prepared, we refund 50% of our service fee. Once an application has been prepared or submitted, the fee is not refundable.

3. If we can't help

If we find that we cannot help with your case, we refund our full service fee.

4. Not refundable

• Government or third-party fees, which are paid directly to the authority or provider.
• A booking whose details were wrong or are to be changed after payment: details cannot be changed after payment, and different details need a new booking.
• Refunds based on an authority's decision (for example, a claim being rejected), as this is outside our control.

5. How to request

Email us from the Contact page with your booking name and mobile number. Approved refunds are made to the original payment method within 5–7 working days.