Privacy policy

1. Who we are

SIR Mitra is a brand operated by Bijnori AI Technology, a sole proprietorship of Pramod Kumar (Udyam-registered). SIR Mitra ("we", "us") is a private assistance service. This policy explains how we handle personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

2. Free tools — no data collected

The document mismatch checker and the SIR document checklist run entirely inside your web browser. Photos you select are processed on your own device and are not uploaded to our servers. The Aadhaar number is not read. The free voter status link opens the official ECI website; we do not see your search or its result. Visits to these pages are counted by Google Analytics (see section 3), but nothing you enter or select in the tools is sent to us or to Google.

3. Data we collect when you book or ask us to check

• Name, mobile number, state and the service you choose on the booking page, with a booking number. These are saved in our private booking register (a Google Sheet that only our team can open) as soon as you tap Continue, even if you do not pay, so that our team can contact you about your booking.
• Name, mobile number, email address (if you give it), city, state and EPIC number, when you ask our team to check your voter status. You send these to us yourself on WhatsApp.
• Documents and details you send us on WhatsApp or email to deliver the service.
• Website statistics: we use Google Analytics to count visits and see which pages are used, from which state or city, on which kind of device and from which website or search. It sets cookies and records the pages you view and approximate location, but never what you type into a form or the photos you check. You can block it with your browser's cookie settings or Google's opt-out add-on (tools.google.com/dlpage/gaoptout).
• Payment confirmation from our payment provider, Razorpay: the order and payment reference and whether the payment succeeded. We never see or store your card number, bank details or UPI PIN.
• Reviews: your name, city, the service you used, your star rating and your comment, when you send us a review from the Reviews page. These are saved in our private review register (a Google Sheet that only our team can open), or reach us on WhatsApp if you send the review that way. If you ticked the consent box, we may publish your first name, city, star rating and comment on that page. We never publish your mobile number or documents.

4. How we use it

Only to deliver the service or check you asked for, contact you about it, keep accounting records required by law, and respond to complaints. We do not use your documents for any other purpose and we never sell or rent your data.

5. Sharing

We share data only with: the government portal or authority you are applying to (you submit it with us); our payment provider Razorpay, which receives your name and mobile number to process your payment; Google, which stores our private booking register for us and provides our website statistics (Google Analytics); and authorities when required by law. For demat accounts, you enter your details directly on Zerodha's website.

6. Retention and deletion

We delete your documents and booking details 90 days after your case is closed, except billing records we must keep under tax law. A published review stays on the website until you ask us to remove it; we remove it within 7 working days.

7. Your rights

You can ask to access, correct or delete your data, or withdraw consent, by writing to our email on the Contact page. We respond within 7 working days.

8. Security

We limit access to your documents to the team member handling your case and use reasonable security measures. Never share OTPs, PINs or passwords with anyone — we will never ask for them.

9. Changes

We may update this policy. The date at the top shows the latest version.